Services

CLASS ACTION ADMINISTRATION

The Trumbull Group offers innovative solutions by combining leading-edge technology with superior customer support for quality, cost-effective class action administration services.
Our committed team provides extensive claims management services in the areas of noticing, class communication, data management and distribution. Trumbull's comprehensive range of services may be offered as a package or individually, based on your needs:

• Media Campaigns
• Broadcast Noticing
• Locator Services
• Call Center
• Imaging & Document Management
• Claims Processing
• Website Design
• Distribution Services

Media Campaigns
Whether you need to notify millions of class members, place a short form notice in an international publication or create a press release, The Trumbull Group will provide you with a sound noticing campaign.

We team up with the best advertising professionals who use industry recognized resources to identify the demographics and psychographics of class members, establish an appropriate reach and frequency and complete a response rate analysis for each notice program. Whether using newspaper ads, cable television or the Internet, or any other form of media, the standard is always the same – accurate timely notice, every time.

Broadcast Noticing
The Trumbull Group has distributed millions of notices and has experience with all mailings of all sizes. We ensure that every print job is handled with precision in a cost-effective manner. Whether you need to provide short and long-form notices, claim forms, opt-out and/or opt-in forms or 1099s, we will explore every noticing option to find the most effective method of distributing information. In our role as an administrator, we prepare mailing certifications and affidavits for court filing with each mailing.

Locator Services
Whether you need to locate a few individuals or tens of thousands of class members, we have access to the most comprehensive address locator services. Our services provide a wide variety of options from tools to assist with undeliverable addresses, locating heirs for deceased class members, to finding pension beneficiaries.

Call Center
Our experience, combined with state-of-the-art interactive voice response technology, provides you with innovative and cost-effective call center solutions. Trumbull uses advanced IVR technology where callers simply select menu options to obtain information. Trumbull’s trained live-operators are also available in the event that callers need further assistance.
Experienced customer service representatives make customer support their top priority. With complete case knowledge and system training, our representatives provide the highest level of service and satisfaction. The result is first-class call center administration for your case.

Imaging & Document Management
Using the latest in technology and programming, Trumbull uses imaging and document management tools to capture and control data. We process millions of pages of data and we are able to locate, retrieve and provide images immediately because of our document management tools. We surpass normal expectations in claims management by integrating our data management tools with our online claims management system for a comprehensive solution. As a result, you have complete access to your case.

Claims Processing
Our streamlined claims administration process provides the highest standard of quality and remarkable efficiency using the best technology available. We use our advanced technology to provide electronic data capture, which we integrated with our claims management Oracle database.
The efficiency of our process combined with our technology provide class members and counsel with easy access to case information, claim forms, notices and other important information, within days of receiving every document. Our standards are high – using sophisticated reporting tools, we audit claims for 100% accuracy. We realize how important it is for our clients to have access to case information that is complete, accurate, timely and available 24-hours a day.

Website Design
Trumbull is experienced in designing and hosting websites for litigation matters. The websites range from informative static content to secure interactive sites. We monitor the sites and ensure that key word searches within the popular web search engines identify each website.

Distribution Services
Whether a disbursement is large or small, you can rely on the secure trusted heritage Trumbull provides through Wells Fargo, our parent company. We will work with you to develop an investment strategy for the settlement funds and calculate distribution amounts according to the settlement terms as well as any required formulas. Once proposed distribution reports are approved, we print and mail disbursements to approved claimants and will re-issue checks as needed. In the event your case requires a non-cash distribution such as coupons, vouchers or rebates, we will work closely with all parties to design the non-cash distributions to allow for ease of processing and tracking.

To save time and reduce exposure to fraud on check disbursements, we offer Image Positive Pay, which detects unauthorized checks before the bank’s return deadline. In addition to standard account reconciliation information, counsel will have greater control and the added convenience of online access to account detail, transaction history and even check images.

For more information on additional or customized services for your case, contact The Trumbull Group today.

|HOME|

The Trumbull Group
4 Griffin Road North
Windsor, CT 06095
Email: classaction@trumbullgroup.com
For general information:
Toll Free: 877.TRUMBULL
Phone: 860.687.5401
Fax: 860.683.8697

For information regarding a specific bankruptcy case:
Please call the number listed on the case information page for that case.

"The Trumbull Group" and the The Trumbull Group logo
are registered service marks of The Trumbull Group, L.L.C.